Las lecciones
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- 1 What a business actually does
- 2 Revenue, profit and cash
- 3 The owner's roles, and what they want
- 4 Who the customer is, and what they value
- 5 Demand, and the alternatives a customer already has
- 6 Turning a skill into an offer
- 7 Testing demand before spending
- 8 Direct and indirect costs
- 9 Fixed and variable costs
- 10 What one unit costs
- 11 Waste, spoilage and fees
- 12 Owner labor is three things
- 13 The owner's hours in a unit
- 14 Spreading indirect cost
- 15 Markup and margin
- 16 What a sale contributes
- 17 Break-even in units
- 18 Break-even in money
- 19 Daily and weekly targets
- 20 The minimum sustainable price
- 21 Job costing and quoting
- 22 Comparing two options
- 23 Legal form and liability
- 24 Registering, licenses and insurance
- 25 Business money and personal money
- 26 Recording sales and expenses
- 27 How the money arrives, and what it costs
- 28 A simple profit and loss
- 29 A short cash forecast
- 30 The monthly review
- 31 Budgets and variances
- 32 Explaining value, and asking for the sale
- 33 Choosing a channel by what a customer costs
- 34 Repeat business and referrals
- 35 Processes, checklists and complaints
- 36 Capacity and scheduling
- 37 Stock, supplies and what is lost
- 38 Choosing what to do, and what not to
- 39 Goals, reviews and the first ninety days