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Nydus Open Learning

Small business

Small business · Operations and people

Operations and people

Delivering what was promised, every time: processes mapped and written as standard work, quality checks, checklists, complaints and causes found in the process; capacity, bottlenecks, lines and peaks; reorder points, holding cost, shrinkage, supplier records and supply contingencies; delegation, roles, hiring evidence, training and feedback; and accountability, the full cost of pay, local rules, respectful endings and evidence-led reviews. Five small businesses, their records drawn fresh on every attempt.

Ages 16+ 28 lessons about 18 hours in all

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The lessons

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  1. 1 Map a process
  2. 2 Write standard work
  3. 3 Define a quality check
  4. 4 Use a checklist
  5. 5 Handle a complaint
  6. 6 Find a process cause
  7. 7 Measure capacity
  8. 8 Locate a bottleneck
  9. 9 Read a line
  10. 10 Plan for peak demand
  11. 11 Set a reorder point
  12. 12 Compare holding cost
  13. 13 Investigate shrinkage
  14. 14 Assess supplier reliability
  15. 15 Plan a supply disruption
  16. 16 Choose what to delegate
  17. 17 Write a role
  18. 18 Choose hiring evidence
  19. 19 Plan training
  20. 20 Give useful feedback
  21. 21 Set accountability
  22. 22 Read the full cost of pay
  23. 23 Find applicable local rules
  24. 24 Plan a respectful ending
  25. 25 Run an operations review
  26. 26 Run a people review
  27. 27 Make an operations decision
  28. 28 Make a people decision